When will I get my order?
Fine Art Prints & Stickers
Your order will be ready to send out within 3 – 5 business days after it has been submitted. Once it has shipped, delivery time depends on your chosen delivery method.
Estimated Shipping Times:
Standard Shipping USPS First Class ( 2 – 6 business days after fulfilment )
Expediated Shipping USPS Priority ( 1 – 4 business days after fulfilment )
Express Shipping USPS Priority Express ( 1 – 2 business days after fulfilment )
These tshirts are made do order, which allows us to offer a wide variety of sizes and options for you. Please allow 2 – 7 business days for production.
Flat Rate Shipping ( 3 – 5 business days after fulfilment )
Please note: For orders containing a combination of items with different shipping methods, packages will be sent individually. You will receive separate tracking information for all of your packages.
How do I track my order?
Once your order has been shipped we will send you an email notification complete with your Tracking information so that you may follow along with your shipment.
You can also find your tracking information by logging into your account dashboard at any time and navigating to your Orders Page
HELP! I Didn’t receive my order
If your tracking says the package has been delivered but you can’t locate it, please first double check the shipping address you submitted in your account dashboard and make sure it is correct. On occasion, a package tracking will be marked as ‘delivered ‘ by the mail carrier but the item does not arrive. Please allow a few extra days in this situation as packages have been known to be marked by mistake. If after several days the package has still not arrived, we ask you to please be sure to check with other members of your household and any neighbors who might have been delivered your package by mistake. Your best option to find a missing package is to contact your local post office and ask them to confirm delivery at your address.
If all of the above steps are unsuccessful please reach out to us at email@example.com and we will do our best to help.
On this platform we are currently only able to support domestic shipping within the US. If you are an international customer please visit our sister shop to place an order.
Where will my order ship from?
Print and Sticker orders are sent out via our fulfillment center located in Rochester, NY.
Tshirt orders are fulfilled based on your location.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
How are your products made?
All original artwork is hand painted by Luke. We work with our local print shops to produce high-quality giclée prints on paper and canvas.
Select merchandise like t-shirts and stickers are created with help from fulfilment centers located across the US.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We want you to be fully satisfied with your order. If you are unsatisfied for any reason please contact us immediately at firstname.lastname@example.org and we will make all reasonable attempts to resolve your issues.
Our return policy
- Items can be returned for a full refund less our shipping costs
- Items must be in new condition
- Please contact us within 14 days after receiving the package
- Customers are responsible for the cost of shipping returned or exchanged items back to us
- Refunds will be made to the account on which it was purchased. Please allow 10 business days from the date we receive any returned item for this credit to appear on your account
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you. If a packaged is marked delivered by the mail carrier but not received by the customer, it is the customer's responsibility to make a reasonable effort to locate the package. Typically contacting your local post office is the best option in this situation.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!