When will I get my order?
Your order will be ready to send out within 1 – 3 business days after it has been submitted. Once it has shipped, delivery time depends on your chosen delivery method.
Estimated Shipping Times:
Free Shipping USPS First Class ( 2 – 6 business days )
Expediated Shipping USPS Priority ( 1 – 4 business days )
How do I track my order?
Once your order has been shipped we will send you an email notification complete with your USPS Tracking information so that you may follow along with your shipment.
You can also find your tracking information by logging into your account dashboard at any time and navigating to your Orders Page
On this platform we are currently only able to support domestic shipping within the US. If you are an international customer please visit our sister shop to place an order.
Where will my order ship from?
Orders are sent out via our fulfillment center located in Rochester, NY.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
How are your products made?
All original artwork is hand painted by Luke. We work with local print shops to produce our high-quality reproductions and merchandise.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!